New Distribution Capability

An IATA initiative using XML data exchange technology to enhance how airlines sell and market their products, allowing for more personalized and dynamic offers to customers. Here’s our explainer.

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lowest logical fare policies
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The Evolution Of Lowest Logical Fare Policies

The concept of “lowest logical fare” has always been open to interpretation. Traditionally, it’s the cheapest, in-policy fare returned when the traveler or travel agent searches in a booking system. But various market dynamics are making it harder to pin down, prompting industry professionals to reconsider it. New challenges in point-of-sale shopping comparisons due to…

Bob Somers, Delta Air Lines
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Delta Renews Full Content Global Distribution System Deals

[UPDATE, Sept. 25, 2024: Delta and Travelport signed a “multi-year” agreement “including NDC content.”] Delta Air Lines announced Tuesday that it was renewing multi-year, full content participation agreements with the three major global distribution system providers. During a web presentation, Delta leaders also offered some product updates and said they created a New Distribution Capability…

Notebook: GBTA Speakers On Getting Started With New Distribution Capability
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Notebook: GBTA Speakers On Getting Started With New Distribution Capability

Atlanta — In addition to providing a venue for emotional expression about airline distribution changes, the Global Business Travel Association’s convention here last month offered a platform for blueprint-making.  Voicing concern about industry pros who may think — at their peril — that American Airlines backing off means they can, too, more than a dozen…

Amex GBT's David Thompson
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American Express GBT On AI: ‘Less Time Copying And Pasting, More Time Servicing’

American Express Global Business Travel announced Tuesday that artificial intelligence and related technologies would increase productivity by 6 percent to 8 percent on inbound call routing and 2 percent to 4 percent on the use of client knowledge bases and policy assistants. During a conference call with equities analysts addressing GBT’s June quarter results, execs…

Amy Hunke, senior manager of travel and meetings at Ametek Image: GBTA
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Notebook: ‘Am I Fired?’ Buyers Share Executive Engagement Takeaways From AA Episode

Atlanta — With almost no exceptions, corporate travel managers do not have fond memories of their experiences with the New Distribution Capability.  Amy Hunke, senior manager of travel and meetings at Ametek and president of GBTA Michigan, described her experience as “quite horrific.” Addressing buyers during a GBTA convention panel about NDC here last month,…

Ben Vinod, Mastering The Travel Intermediaries
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Vinod Book: TMCs Will Thrive But Changing Economics Put GDSs In Tough Spot

Global distribution system providers are in a “precarious” position thanks to changing economics and roles, according to former Sabre SVP and chief scientist Ben Vinod’s new book, “Mastering The Travel Intermediaries.” Vinod wrote that the adoption of New Distribution Capability means “disintermediation of the GDS is a foregone conclusion,” with the GDS share of the…

Eric Rhode, Meta
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In Meta’s Spotnana-CWT Pilot, Bug Squashing And Promise

Atlanta — Facebook parent Meta began a pilot with Spotnana this spring in partnership with its incumbent travel management company, CWT. With “many thousands” of travelers in the pilot “around the globe,” the $135 billion social media firm expects a majority of bookings to use the New Distribution Capability by the end of next year….

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