Asked how corporate travel buyers should deal with fares found outside preferred booking channels, Cisco senior global procurement service leader for travel and card Carlos Almendros said, “You’ll get a different answer for every buyer.” Travel managers also speaking at the Global Business Travel Association convention last month supported the variety of approaches and considered…
Capturing pre-trip data from bookings made directly is one way to deal with American Airlines’ planned distribution fragmentation in April. Some see it as merely a backup plan. It likely requires change management and communications to corporate travelers. A leading player in this area, Traxo, in December got an endorsement from the largest corporate travel…
San Diego — Stanford University about two years ago enabled contracted United Airlines rates delivered on the carrier’s website to registered travelers who indicate they’re planning a work trip. Whether a burgeoning model or just another tool in the kit, the program is a work in progress, according to Stanford travel relationship manager Janet Wyer….
Air Canada 18 years ago debuted fare families, a response to low-cost competition that set off a revolution in airline pricing. The company’s decision shortly thereafter to make some fares exclusive to its direct channels augured similar moves more than a decade later by big carriers in Europe and elsewhere. Is Montréal changing the game…
As a percentage of airline passengers boarded globally, those who booked via global distribution systems in the years leading up to the pandemic roughly equaled those who booked directly with carriers. That changed when corporate travel all but evaporated. Leisure travelers booking on airline websites took a greater share, and the balance isn’t back. Whether…
Last week, a federal court sentenced a Baltimore-area former owner of a travel booking company to a year and a day in prison for operationalizing one of the oldest tricks in the corporate travel book — using IBM’s rate code. It’s been a half-joke in the travel industry for decades, but it’s fraud, and some…
Under Delta’s new, three-year full content agreement with Sabre, the airline will pay the global distribution system provider more for bookings that bring in more revenue and less for those that don’t. They claimed an industry first and said corporate travel buyers who want access to the lowest fares would continue to have it. The…
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