Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline. Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this…
Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as “edge cases,” but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It’s no wonder that, by most accounts, corporate adoption of American’s NDC…
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the World Travel Inc. chief innovation officer’s relationship with Alexa, whom he had to dump for a friendlier dance partner. Now, World Travel is working with Rome-based Askdata on a conversational…
The United States Patent and Trademark Office in February granted Sabre a patent on “post-booking travel assistance and organization.” This covers some key functions in the Sabre TripCase mobile app. It came nearly a decade after Sabre applied for the designation and despite more recent comments about its lack of desire for patents. Sabre was…
Georgia-based Travel Incorporated expects later this month to publish its voice-response assistant on Amazon’s Alexa Skills store. The product remained in the design stage for nearly two years as the travel management company learned how users interacted. Some other providers that built natural language technology reported tepid interest. It was an interactive storyboard concept that solved…
Omega World Travel last month uploaded into the Apple iTunes and Google Play app stores its first mobile app and began onboarding corporate customers. Omega Go connects to clients’ third-party booking tools and provides agent interaction via text, chat and email. Built with the help of travel app specialist mTrip, it also integrates with Lyft…
Many travel management companies offer itinerary apps to client travelers. With some exceptions, they pretty much provide the same or similar features. “They are more or less a commodity,” said Cristian Dinca, founder of Bucharest-based travel tech firm DCS Plus. He said a differentiator is when an app is an extension of a unified agency…
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