It isn’t easy to make a going concern out of selling standalone corporate self-booking software. Commenting last year on why he didn’t want to be in that business, veteran travel tech exec Greg Webb, CEO of Travelport, couldn’t resist using the word commodity. He said corporate booking tools were often part of broader solutions and…
As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…
The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew. According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations’ reliance on travel management companies for service and support…
Automaker General Motors is shooting for a “world-class travel and expense operation” after this year bringing SAP Concur’s Travel to 19 countries and Expense to 29. While the travel management program is decades old, the $123 billion company had not quite established its travel and reimbursement processes across all markets with employees. With that and…
GoldSpring Consulting’s Kathy Kent and Will Tate sketch out the foundations for going global with corporate travel management companies. Global is a frequently used term to describe a corporate travel program and its travel management company support. When you hear “global” and “TMC,” what model comes to mind? Everything from every country is the same?…
The largest player is after the market’s smallest accounts, which by many accounts are leading the business travel recovery. Continuing a customer segmentation strategy, American Express Global Business Travel last week brought to the United States an employee spend management solution for small and medium-sized enterprises first introduced last year in the United Kingdom. With…
In its move to two travel management companies and one global distribution system, $67 billion multinational manufacturing conglomerate Siemens focused on the traveler experience. Some corporations that establish agreements with GDS providers do so for economic reasons. “Incentives were clearly not the driver in this change,” according to an email this week from Siemens head…
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