In corporate travel, sometimes there is tension between what is best for the employee doing the traveling and what is best for the organization footing the bill. Travel programs strive to find a balance that suits both. Arlene Coyle is chief commercial officer for corporations in the Travel Channels division at Amadeus IT Group. She…
Data protection and privacy have been a big deal for a long time in the data-intensive travel industry. With new regulations set to take effect — covering all European citizens and companies doing business in Europe — there are many new questions about who is impacted and how to comply. Tom Tulloch, executive vice president…
Industry dialogue about artificial intelligence and the new services featuring it are all well and good. Seriously, though, what does it mean for my job? AppZen CEO and co-founder Anant Kale doesn’t have all the answers, but offers a compelling case for why, as a general statement, the humans will be alright. Gartner predicts that…
“60 Minutes” on Sunday ran a segment about “persistent” safety issues and “an alarming number” of mechanical incidents at Allegiant Air, the ultra-low-cost carrier based in Las Vegas. “Between Jan. 1, 2016, and the end of last October, we found more than 100 serious mechanical incidents, including mid-air engine failures, smoke and fumes in the cabin,…
As co-founder and CEO of financial technology firm Conferma, Simon Barker has been in the thick of corporate travel’s virtual payment movement. The benefits of single-use virtual credit card accounts are well known: improved security, better management controls, easier reconciliation and a more convenient experience for travelers without their own corporate cards. Barker points out…
During decent economic conditions, traveler satisfaction is big in travel management circles. Everyone wants happy, healthy and productive employees, and many see that translating to improved corporate performance. Tripbam founder and CEO Steve Reynolds takes a contrarian view. He argues that it’s impossible to measure the return from giving travelers what they want. And once…
Sitting at the nexus of travel agencies and airlines, ARC is well-positioned to understand the needs of both sides. Today’s advisor, ARC president and CEO Mike Premo, advocates collaboration on the changes facilitated by IATA’s New Distribution Capability (NDC). That’s because while there’s a lot to sort out when it comes to air travel booking,…
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