Corporate online booking and expense management market leader SAP Concur will take North America-hosted systems offline this Saturday to upgrade its network infrastructure, the company informed clients. Concur estimated that the work, beginning April 7 at 12 p.m. PDT, would last 10 hours. It said customers using Concur’s EMEA or China data centers would not be affected. The upgrade… Read More »
Concur’s technology leaders have refocused on core infrastructure over innovation to deal with increased service disruptions during the past 18 months. “In the past we have had much more rapid development of features and functionality, but over the last few months we have slowed those down,” said senior vice president for hosting operations Stephen deRham. Speaking Tuesday during a… Read More »
Concur claimed it resolved last week’s intermittent online booking outages about 88 hours after they began popping up. But some users this week reported ongoing issues and many expressed deep frustration about the whole episode. For travel agency resellers, booking tool downtime can hurt productivity, profitability and client goodwill. Making matters worse, the insufficient service came in the midst of another winter testing the industry’s mettle. Corporate clients… Read More »