outsourcing

Offshore Providers Also Face Staffing Issues As Demand Bounces Back 

Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…

Seventeen Reasons To Let The Economic Optimism Begin

Neil Irwin is a senior economics correspondent for The New York Times, where he writes for The Upshot, a site for analysis of politics, economics and more. His March 16 article is republished here with permission as part of our licensing program. We welcome your comments below. The 21st-century economy has been a two-decade series…

McKinsey Highlights Travel As Poster Child For Outsourcing

In a November paper that otherwise favored optimizing indirect procurement over outsourcing it, McKinsey & Co. suggested companies consider outsourcing travel procurement. It’s debatable whether outsourcing purchasing in indirect categories such as travel saves money. Nevertheless, some industry pros figured current cost pressures in certain industries would prompt more companies to look at outsourcing travel…

CTBR Transforms Consulting Practice, Offers Consortia Rates And ‘Turnkey’ Travel Management

Twenty-year industry consultant Donald Swartz is reinventing his shingle. The Florida-based managing director of Corporate Travel Buyer Resources wants to streamline the corporate travel procurement process. New programs represent selected sets of suppliers and travel management companies, offering clients consortia rates and quicker sourcing. The services are most likely to appeal to companies spending under…

Frosch Acquisition Of TCG Consulting Centers On ‘Total Cost Of Ownership’ Model

Frosch International Travel acquired TCG Consulting, for the first time enabling the travel management company to offer advisory services. More than 50 employees will join Frosch, officials said. They did not expect the consulting unit to work on as many TMC bids as it did before the acquisition, but TCG founder and CEO Albert Taras…

Service Providers See Growing Interest In Travel Manager Outsourcing

Travel manager outsourcing is getting more attention among some service providers. Representatives from travel management companies and independent consultants gave a few reasons for more interest among clients. The procurement mindset influences travel management. Companies don’t want to add their own full-time employees to a non-core function. Travel is getting more complicated and travel managers…

Hyatt Hotels Negotiates Consortia Rates With Shared Services Firm KBB Partners

Hyatt has negotiated rates for shared services provider KBB Partners’ financial and professional services members. KBB aggregates spending to secure favorable pricing and contract terms on areas including travel, insurance, information services, office supplies and teleconferencing. Best suited for firms without in-house resources, KBB looks to negotiate individual and group contracts with airlines, hotels and…

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