The Company Dime‘s Jay Campbell on June 28 interviewed Flight Centre Travel Group’s president of the Americas, Charlene Leiss, on a live show via LinkedIn Audio. They surfaced some potential conventional wisdom about a variety of topics. An edited transcript follows. So, Charlene, there’s a lot going on in the industry, but as often happens,…
When McKinsey in 2020 talked about travel management as a candidate for outsourcing, readers shot back. “Be curious to hear how the travel management team at McKinsey feels about this,” wrote Alō Index co-founder Leanne Turner, between jobs at the time after a pandemic layoff. “For McKinsey to say [a] full transformation initiative would save…
Ninety percent of about 60 travel management company personnel polled in January by GBTA expected their firms to increase staff size in 2023 compared with last year. Forty-six percent said their companies were still smaller than they were before Covid. TMC staffing shortages and resulting service problems are not as widespread as they were several…
Holes in staff coverage are causing a corporate travel meltdown. For business process outsourcing firms, this may represent an opportunity even though they are not immune to many of the same issues. EXL Services, a $1.1 billion New York-based firm that supports an undisclosed portion of American Express Global Business Travel’s operation, dealt with the…
In a November paper that otherwise favored optimizing indirect procurement over outsourcing it, McKinsey & Co. suggested companies consider outsourcing travel procurement. It’s debatable whether outsourcing purchasing in indirect categories such as travel saves money. Nevertheless, some industry pros figured current cost pressures in certain industries would prompt more companies to look at outsourcing travel…
Twenty-year industry consultant Donald Swartz is reinventing his shingle. The Florida-based managing director of Corporate Travel Buyer Resources wants to streamline the corporate travel procurement process. New programs represent selected sets of suppliers and travel management companies, offering clients consortia rates and quicker sourcing. The services are most likely to appeal to companies spending under…
Frosch International Travel acquired TCG Consulting, for the first time enabling the travel management company to offer advisory services. More than 50 employees will join Frosch, officials said. They did not expect the consulting unit to work on as many TMC bids as it did before the acquisition, but TCG founder and CEO Albert Taras…
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