personalization

Are You A Travel Industry Wonk? There’s A Book Coming For You
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Are You A Travel Industry Wonk? There’s A Book Coming For You

A comprehensive history of travel distribution is hard to find. If you have the spare time, you could plod through the archives of industry trade publications and professional groups. Or you might pick the brains of industry elders; hopefully, they charge you. Revenue management pioneer Ben Vinod aims to help with a book due this…

Q&A: Sabre CEO Kurt Ekert On Content, Pricing And Artificial Intelligence
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Q&A: Sabre CEO Kurt Ekert On Content, Pricing And Artificial Intelligence

The Company Dime co-founder Jay Campbell last week interviewed Sabre CEO Kurt Ekert via videoconference. Among other issues, Ekert talked about supplier content fragmentation, global distribution system pricing, AI, technology modernization and, yes, NDC. A lightly edited transcript follows. Some travel managers look back fondly at a period a few years ago when it seemed…

Dispatch 9
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Dispatch 9

Reaction: Responding to Scott Gillespie’s Op Ed on how today’s corporate travel market demands “long-sighted travel policies” prioritizing value and sustainability over traditional cost-cutting, readers generally agreed with the need for change. Microsoft’s Eric Bailey echoed the goal of reducing emissions and minimizing low-value trips but suggested different methods. He recommended carbon taxes and budget…

Op Ed: Brandon Strauss On A Skeptic’s View Of Generative Artificial Intelligence 
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Op Ed: Brandon Strauss On A Skeptic’s View Of Generative Artificial Intelligence 

Brandon Strauss of CapTrav and KesselRun Corporate Travel Solutions explains why he’s in “watch and learn” mode when it comes to generative artificial intelligence.  Claude Shannon, a computer scientist and founder of information theory, published “A Mathematical Theory of Communication” in 1948, which defined how messages are carried from sender to receiver. This theory became…

Op Ed: Chris Kroeger On The NDC-TV Analogy
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Op Ed: Chris Kroeger On The NDC-TV Analogy

The comparison of new connectivity methods for airline distribution to home entertainment has been around for some time. Airline distribution consultant Cory Garner described it in the opening minutes of this podcast published in May by Travel Weekly. After Mike Fitzgerald from United Airlines used it this month to illustrate NDC at the start of…

Op Ed: Marc Casto On The Need For A ‘SuperProfile’
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Op Ed: Marc Casto On The Need For A ‘SuperProfile’

Casto Travel Philippines CEO Marc Casto is impressed by the potential of integration of the artificial intelligence tool Bard into Google’s applications. Unlike traditional static profiles, a new “SuperProfile” adapts to travelers’ changing preferences by using extensive data from emails, search history, social media and more. Casto explores the possibilities and emphasizes the importance of…

Op Ed: Mike McCormick On Misconceptions, Trends And The Canary In The Coal Mine
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Op Ed: Mike McCormick On Misconceptions, Trends And The Canary In The Coal Mine

For former Global Business Travel Association executive director and veteran corporate travel executive Mike McCormick, there’s no fighting the changes travel management now faces and no avoiding uncertainty. The American Airlines NDC-powered pricing mandate beginning now is signaling a major inflection point in the travel industry. It is the canary in the coal mine. However,…

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