Premium

Performance Issues Plague Concur Travel

[UPDATE, Feb. 27: Concur indicated the service was back to normal operation.] Concur is working to identify the cause of errors and slow processing in its Concur Travel web application. “Over the weekend, the engineering and operations teams identified key areas where transaction performance was negatively impacted and implemented configuration changes that significantly improved transaction processing times,”…

Just As Egencia’s Fusion Begins To Bear Fruit, Expedia Buys Again

Egencia three years ago said it would begin building technology globally rather than regionally, and now it’s on the verge of some real accomplishments. Although the endgame is beginning to emerge, the 325 software engineers working on Egencia’s Fusion project need not update their résumés. Parent Expedia on Feb. 12 announced plans to buy yet another corporate…

With A Bit Of Strategy, Airlines And SMEs Can Find Value In Small Business Programs

When organizations don’t have enough air volume to earn negotiated discounts, many find small business programs are better than nothing. But they can be a bit more than that. They can, for example, fill gaps for midsize companies averse to contracts with multiple carriers. For airlines, these programs offer access to a fertile segment at costs below those of traditional…

U.S. Market Challenges KDS

A leading provider to European companies and multinationals, 20-year-old travel and expense automator KDS is a new entrant in the United States. Some are pulling for it as an alternative to Concur. It has opportunity, but KDS also faces a lot of challenges. KDS CEO Dean Forbes in a Feb. 5 interview acknowledged that the Neo door-to-door travel booking product so far…

United Seeks ‘Four-Star’ Service With Employee Behavior Standards

In need of an image makeover, United Airlines opened the year by holding employees accountable for lagging customer service. New baseline standards developed last year measure frontline workers on courtesy, graciousness and consistency. United had been working with Forbes Travel Guide on standards for each of the carrier’s work groups. The idea is to get…

In North America Push, Amadeus E-Travel Signs Southwest

Amadeus confirmed plans to boost its e-Travel Management corporate booking tool in North America. It’s starting with a “multi-year” deal struck this month to access Southwest Airlines inventory and fares “in the coming months.” The carrier also would be available worldwide in e-Travel and the Amadeus i:FAO cytric booking tool and mobile app popular in Germany. The…

Saving Money With TripBam And Yapta Means Considering How Much To Annoy Travelers, Hoteliers

Yapta this month rolled out its RoomIQ hotel rate assurance product, claiming that in beta it saved clients $109 per stay. Like TripBam’s, the service beats rates for existing reservations and alerts travelers or their agents to the rebooking opportunity. Clients can calculate agency processing fees into rate comparisons. Both firms charge transaction fees, while…

End of content

End of content