Partnership Travel Consulting launched auditing services to ensure corporate clients are getting the lowest fare offers, comparing ticketed fares with what’s on carrier websites, booking negotiated corporate hotel rates and adding lodging to air bookings. PTC partnered with three firms to deliver these and other related services. In January, it will invest in Fare Audit,…
Plaintiffs in several class-action lawsuits filed over the past 18 months accused hotel chains and third-party intermediaries, including STR and Amadeus, of conspiring to raise room rates. Some of them alleged anticompetitive effects from the use of sophisticated pricing algorithms. They also argued that the U.S. luxury hotel market is heavily concentrated among a few…
Transnational corporations want scale in their travel management providers, and it takes a lot to build that. Tech developers seek the same in their channel partners. After Spotnana’s ambitious owners bought Direct Travel, shoring up the global component makes perfect sense. There’s even a ready-made target in ATPI, formerly known as Advanced Travel Partners. While…
After talking to customers, competitors and suppliers in the first phase of its examination of American Express Global Business Travel’s proposed acquisition of CWT, the United Kingdom’s Competition and Markets Authority on Aug. 30 put out a lengthy report. One conclusion was that “tech entrants,” including Navan, were ill-equipped to serve large multinational corporate customers. …
The United Kingdom Competition and Markets Authority published more details on Aug. 30 about how it arrived at the need for an “in-depth” phase in its review of American Express Global Business Travel’s planned acquisition of CWT. It also posted a timeline, with the review scheduled to terminate by Jan. 25, 2025. GBT execs aim…
TMC sourcing isn’t for the faint of heart. Nor is it for the impatient, as the sales cycle extended considerably in recent years. Providers are developing new products and services, making some customer relationships more involved. But the elongated time between an RFP and final contracts is primarily due to legal, security and IT complexities…
Since the fourth quarter of 2023, Flight Centre Travel Group’s corporate division has used artificial intelligence to categorize, prioritize (by revenue opportunity) and respond to more than half a million incoming customer emails. “Over 4,000 hours of agent time have been saved in the past quarter,” the company revealed last week. Freed-up agents can focus…
End of content
End of content
