Three-quarters of a huge industry is a huge industry. With messy year-over-omicron first-quarter comparisons behind it, corporate travel has settled in to its traditional single-digit percentage growth pattern and is now at about 75 percent of its pre-pandemic self. It’s been there for most of 2023. American Express Global Business Travel on Tuesday said transactions…
“Corporate customers object to American Airlines decision.” Is this even news anymore? This week’s disclosure that the carrier will crack down on automated rebooking when fares drop casts uncertainty over a spend management practice widely used by corporates and travel management companies. On May 1, AA published revised agreements governing travel agency relationships, with updated…
Decisions by Sabre and Lodging Logistics to shut down their hotel request for proposals products left some travel buyers researching alternatives. The remaining players include familiar names and new entrants. The keys to succeeding in the complicated, niche space include a dedication to ongoing investment, connectivity to various hotel systems and integration with GBTA’s standard…
“Blended” travel at American Airlines is trending down and approaching its historical level, potentially undermining one element of a narrative about why the company changed just about everything it does with the managed corporate travel market. Some of its arguments about how the market has changed met with skepticism. That doesn’t mean it’s going to…
More than half of travel buyers surveyed by the Global Business Travel Association this month said some airlines were rolling out programs using the New Distribution Capability “too quickly.” Four in five said they needed more info and education about NDC. Sixty percent of the 277 polled buyers said they did not support the approach…
To accelerate growth and support its leisure travel diversion, Navan next week will relaunch its program rewarding business travelers who purchase “cost-conscious” hotels. It will label eligible hotels in search results with a “Rewards” symbol and exclude rates negotiated by employers. Because “this year has taught us that reducing costs is the No. 1 priority…
Sabre on July 14 will discontinue the hotel request for proposals service it has offered for 17 years. Another player in the space, Lodging Logistics, is winding down its existing RFP service after more than 30 years. Lodging Logistics president and owner Bob Peper said Thursday that the company would resume strategic sourcing after the…
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