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Business Travel Is Back But Staffing, Service And Satisfaction Are Stressed

Business travel is back but management infrastructure is not, creating a stressed-out industry. For now, corporate travel professionals are doing whatever they can that’s within their control. That includes managing expectations among the traveling population and with senior execs, retraining employees on policies and procedures, updating profiles and preaching patience. A little finger-pointing is going…

New Flight Centre Member Group Addresses Travel Agency Pain Points With Platform Play

The rationale behind a travel agency consortium in Australia announced Thursday by Flight Centre Travel Group mirrors the major dynamics impacting travel agencies and supports the company’s diversification. Group members serving both business and leisure travelers would use Flight Centre as a platform. Broadly speaking, the “invitation-only” Link Travel Group follows on the widespread desire…

Mixing Business Travel And Leisure Puts Companies On Alert For Higher Spending, Liability

Reporting on industry recovery, some travel suppliers have pointed to an uptick in trips that combine business and leisure. Such blended activity is nothing new, but the pandemic elevated its profile thanks to the changing nature of work, more employee-friendly approaches and the shock to travel itself. For organizations, the related considerations include whether to…

Why Becoming A Data-Driven Organization Is So Hard

There are so many ways for organizations to run into trouble in corporate travel that it’s especially painful when the damage is self-inflicted. Yet, that’s often what happens as a result of garbage data. In this paper, Randy Bean, founder and CEO of NewVantage Partners, shares insights about data management that could be useful for…

Researchers: Take Breaks To Maximize Effectiveness Of International Business Travel 

Corporate policies and training programs should facilitate and encourage post-trip recovery to mitigate the ill effects of international business travel, according to new research. That could mean allowing extra time to deal with jet lag or personal tasks, encouraging relaxation during trips, establishing minimum rest periods between long-haul excursions or suggesting moratoria on work communications….

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