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Travel Industry Gets Reprieve From New Payment Tokenization Rules In India

After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…

Travelport TMCs Rave About Startup’s Commissions Automation

For Willy Wong, a call from Travelport’s head of Australia and New Zealand a few years ago seemed like a missed opportunity. But it developed into a happy relationship with five North America-based travel management companies.  During an interview this month, the founder of Toronto-based automation provider iFuture said that as a software developer, his…

The Emotional Toll Of Frontline Labor

For more than two decades, Alicia Grandey, a professor of psychology at Penn State, has been studying how the mistreatment of frontline service workers affects their health and productivity. The behavior she examines ranges from verbal abuse to racial or sexual harassment. She also looks at ambiguous circumstances, in which it’s unclear whether any harm…

Another Slide Delays Recovery For Corporate Travel Providers

The business travel recovery is slipping as the year winds down. After a flattening in the spring and a pop in early fall, industry data in recent weeks showed declining volumes relative to 2019’s baseline. The rapid rebound in early 2022 is a memory and corporate volumes remain well below the peak from three years…

Air France-KLM Suspends Ticketing Authority For European FCM Operation

A spokesperson for Air France-KLM on Monday said the airline group revoked authorization for Flight Centre subsidiary 3Mundi to sell its tickets. They cited “irregularities” and referenced the need to maintain fare transparency for customers. Flight Centre Travel Group acquired some of 3Mundi in 2017 and the rest in 2019 as part of a European…

Blockskye-Kayak Partnership Swipes Huge Account, Eyes $1B In Corporate Travel Sales

Change in the world of managed corporate travel tends to be slow. Blockskye’s project to annihilate costs in corporate travel processes has been in the works for several years and now that it’s happening, with a big assist from Kayak, it looks like a leap. Officials with the blockchain-powered travel management company startup declined to…

American Airlines Finds Fans, Foes Of Distribution Plan (Audio)

Airline industry folks including a top consultant and tech provider saw American Airlines’ distribution strategy revealed Monday as progress. Corporate travel management company leaders? Not as much.  “This AA announcement appears to remove current content, in the name of NDC, while also limiting other content, which brings confusion to the booking process,” according to a…

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