In a Jan. 29 Business Travel News column, SAP Concur Travel president Charlie Sultan predicted that distribution changes would “disrupt” travel management company revenue streams and combine with tech investment pressures to prompt “further TMC consolidation.” He didn’t cover Concur’s role. Parent SAP considered buying CWT but decided against it last week, according to sources…
Execs from travel management company Corporate Travel Management on Tuesday outlined a five-year goal of doubling profits thanks to productivity gains and 10 percent annual organic revenue growth. The guidance doesn’t account for any acquisitions — a “significant opportunity” for which CTM is “well-positioned” as industry consolidation is “really likely,” according to managing director Jamie…
Keeping its chief commercial officer’s word on plans for more incentives on “internet” bookings, American Airlines on Tuesday announced new conditions for customers to earn miles and points beginning with tickets issued May 1. They’ll earn when they book directly with AA or certain partners, book anywhere as an AAdvantage Business member or contracted corporate…
Due out this spring, the Southwest Business TravelTrack service aims to mitigate a growing challenge for corporate travel programs — missing data from changed itineraries. Bookings originally made through online booking tools and global distribution systems, as supported by travel management companies, often end up getting changed directly with airlines when flights are disrupted. Those…
BCD Travel’s Advito created a hotel consulting service for small and medium-sized enterprises. Priced at $6,000 for a package of products and tools, it’s designed to address a middle ground between existing solutions in the industry. “Most of the time, people are paying maybe a little less than that just for a sourcing platform or…
Southwest Airlines finished last year with roughly 12 percent of U.S. domestic managed corporate travel bookings, based on its analysis of ARC data, up from zero four years earlier. The jump resulted from a combination of market and Southwest-specific developments. Measured by passengers, the dataset encompassed global distribution system bookings through a few dozen of…
Serving people with disabilities may cost more for travel management companies, but two big ones said clients won’t be asked to cover that. CWT is poised to unveil a new accessibility program. American Express Global Business Travel announced one in December. Amex GBT director of global VIP strategy Penny Clauson runs her company’s service, which…
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