National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the World Travel Inc. chief innovation officer’s relationship with Alexa, whom he had to dump for a friendlier dance partner. Now, World Travel is working with Rome-based Askdata on a conversational…
Georgia-based Travel Incorporated expects later this month to publish its voice-response assistant on Amazon’s Alexa Skills store. The product remained in the design stage for nearly two years as the travel management company learned how users interacted. Some other providers that built natural language technology reported tepid interest. It was an interactive storyboard concept that solved…
It’s tempting to try to ascertain Apple’s discount on business class airfares between San Francisco and Shanghai after this month’s leak of United Airlines client information. The info wasn’t detailed enough to draw firm conclusions, but industry providers can offer some context. According to banners posted at a United staff event, Apple purchases 50 business class seast per day…
Southwest Airlines is using new revenue management tools in a fight against lower-cost competition. For travel buyers, the impact could be fewer low airfares from Southwest and, in turn, its big three U.S. rivals. Already there are signs pointing to fare hikes during the second half of this year. Fuel prices are up, prompting some airlines…
Prime Numbers Technology is about to add to the small list of skills performed by Amazon Alexa for travel managers. The tech company’s clients soon will be asking the device about their programs and industry benchmarks. It’s not the only industry data firm building voice-activated travel management question-and-answer exchanges. Travel Incorporated is one travel management…
Used mostly for policy and preferred supplier modeling or to sense travelers’ wants and needs when they make bookings, predictive tech in travel management holds a lot more promise. Potential use cases for predictive analytics range from the practical to the big picture. Wouldn’t it be good to know if an employee is burned out…
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