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How B2B Businesses Can Get Omnichannel Sales Right

Corporate travel professionals yearn for an omnichannel solution in booking and servicing, sometimes pointing to retail as a guide. “Buyers want it; sellers need it,” according to Harvard Business School professor Doug Chung, McKinsey & Company partners Isabel Huber and Jean-Charles Devignes, and McKinsey associate partner Tom Clauwaert. “It’s not trivial, but it’s not rocket…

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Remote Work Should Be (Mostly) Asynchronous

The return to business travel is seen as a function of the return to the office, but not everyone will come back. What does that mean for collaboration, training, productivity, stress and quality of work? Steve Glaveski, CEO of Collective Campus and author of “Time Rich: Do Your Best Work, Live Your Best Life,” argues…

‘It’s All Just Wild’: Tech Startups Reach A New Peak Of Froth

Much of the impact that venture-backed business travel startups will have on travel management remains to be seen, but they’ve certainly made a mark on financing, industry dialogue and the battle for small and medium-sized accounts. For tech startups generally, reporting by Erin Griffith finds, there’s no slowdown in sight. How crazy is the money…

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Delta Remains More Confident Than Some In Business Travel Recovery

Delta is always first among publicly traded airlines to report quarterly earnings. Its boss, Ed Bastian, typically talks more about the corporate travel market than peers at other airlines. Thursday offered no exception, as he told Wall Street analysts to expect a strong spring and summer. “While the new variant is not done, it appears…

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Is An All-Encompassing Mobility App Making A Comeback?

Ground transportation doesn’t get as much attention in managed travel programs as some other categories, but new tech that aggregates options for the various modes, as described in this article by John Surico, could have implications for productivity, distribution, duty of care and sustainability. Imagine an app on your smartphone in which every form of transportation…

One Surefire Way To Make Your Day More Productive: Stop Trying

By economics reporter Sydney Ember. How productive was your day? It’s a complicated question, especially for some remote workers over the past year and a half. Part of the problem is the definition of productivity. As a macroeconomic measure, it means the total output per hour of work. That is, the number of, say, frying…

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Travel Manager Leads Cross-Department Project To Look After Remote Workers

If you asked EPAM Systems director of global travel, expense and credit card Donna Rufo last November what kept her up at night, she would have said employees working outside their home countries without the company’s knowledge. These scenarios raise insurance, tax and immigration concerns, potentially leaving workers unsupported and employers exposed to financial and…