Some corporate travel operations have moved from crisis mode to a more strategic phase. With virtually no business travel activity underway, everyone will be there soon enough. There’s plenty to do. According to industry consultants and travel buyers, managers can find opportunities to add value in areas including supplier relations, policy management and digital transformation….
Human resources experts caution companies against using self-reported survey data as the basis for establishing employee compensation levels. Among the issues they cite are employees’ inherent biases. Workers looking at survey results to see how their compensation stacks up to what peers make should heed that same caution. Surveys can be indicators, but results should…
Following his previous guidepost on understanding executive leadership in a travel management environment, consultant Duane Futch has another round of career advice. Here, he provides pointers on recognizing underperformance, finding remedies and charting progress toward improved job security. As we move into the new year, it’s time for every travel and meeting manager to take…
Duane Futch during a 40-year career has been an aviation and travel management executive. He’s currently CEO of Global Travel and Aviation Solutions, a consultancy he founded, and an industry speaker. Through all those experiences he’s discovered that many travel management professionals lack well-rounded views of the hows and whys of corporate governance and executive…
It’s often said that innovation in corporate travel doesn’t keep pace with advancements in consumer travel. Some accuse travel management companies of being stuck in the status quo. Others point fingers at booking technology providers for failing to adequately update systems. These may be fair criticisms, but travel managers shouldn’t shy away from recognizing who…
Travel manager outsourcing is getting more attention among some service providers. Representatives from travel management companies and independent consultants gave a few reasons for more interest among clients. The procurement mindset influences travel management. Companies don’t want to add their own full-time employees to a non-core function. Travel is getting more complicated and travel managers…
Travel management always has been about communication. Today it’s called engagement, and it’s crucial. Collecting feedback from travelers, coordinating with various departments and getting the right messages to the C-suite can be daunting. Repositioning the travel manager’s role may help. A recent job posting at Tesla reflects today’s thinking. The corporate travel manager for the…
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