An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
At the end of September, Travelport reduced its workforce. Sources said the cut was about 10 percent of employees. A media relations official declined to address that figure. “Our goal is to be the industry’s most effective and efficient company, delivering the best technology that enables our customers to be the most modern retailers,” the…
SAP Concur’s languishing online travel booking interface has frustrated customers for years. Even Delta Air Lines took shots. When American Airlines lowered its New Distribution Capability boom, beginning with an announcement in December and content differentiation in April, it seemed things would only get worse. Perhaps there was a new basis on which rival tools…
New York — SAP Concur’s updated roadmap calls for the availability of NDC capabilities on carriers also supported by Sabre, including American and United, by the end of the year. Similar capabilities through Amadeus would follow in the first quarter of 2024. The new fare access will come as part of Concur Travel’s overall user…
Sabre on July 14 will discontinue the hotel request for proposals service it has offered for 17 years. Another player in the space, Lodging Logistics, is winding down its existing RFP service after more than 30 years. Lodging Logistics president and owner Bob Peper said Thursday that the company would resume strategic sourcing after the…
After some initial tests of basic functionality late last year, Sabre and several travel management companies last week started an “expanded pilot” to support fares coming through American Airlines’ NDC-compliant application programming interface. Corporate travel buyers are keen to see progress as they contemplate potentially unwelcome consequences of American’s plan in nine weeks to pull…
American Airlines on Monday told travel agencies that more than 40 percent of its existing content, as well as newly developed offers, would be accessible only through “modern” channels come April. It’s another component of AA’s new overarching revenue strategy that revamps some corporate travel traditions. Some buyers praised AA for taking the leap. It…
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