Sabre said its previously announced chatbot has gone into pilot with Travel Services International USA. Using Microsoft technology, the chatbot can help travelers with self-service support requests, allowing agents focus on more complex needs, noted Sabre Studios director Chad Callaghan. TSI clients will reach a white-label version of the chatbot through Facebook Messenger or TSI’s…
Sabre CEO Sean Menke confirmed what many suspected. The IAG private channel option for travel agencies caught up in reworked economics between airlines and GDSs is about foregoing GDS incentives. Parent of British Airways and Iberia, IAG created “two buckets for the agency community,” Menke explained during the Wednesday Bernstein Technology Summit. He called them the “haves…
Sabre reached a deal with International Airlines Group to give agency users a “path to unique content if they enter a Private Channel agreement” with IAG airlines. That presumably would waive the carriers’ surcharge on bookings through global distribution systems. A Sabre spokesperson informed reporters of the development Friday morning. That was hours after Air France-KLM…
New York – What is American Airlines senior vice president of global sales Alison Taylor cheerful about? What keeps her up at night? The answer to both questions is the same: the future state of AA’s GDS relationships. Speaking here last week at a World Travel Inc. event, Taylor reiterated AA’s stance that NDC is…
Sabre’s new leadership is remaking the company. At the start of this month, they attributed a decision to lay off approximately 900 people to a desire to become faster and more efficient. They’re attacking overhead. They’re streamlining products in the division housing airline reservations and related systems. Sometimes stocks go up on news about layoffs….
Timing on global distribution system readiness to hook up New Distribution Capability connections for full functionality remains a mystery. Sabre, for one, has committed to achieving that goal with American Airlines. When GDSs do bring in the highest-level NDC functionality of, say, American Airlines, what will that mean for travel management companies that want to…
[UPDATE, March 22, 2017: U.S. District Judge Lorna Schofield denied Sabre’s motion to set aside the verdict against it. She cited case law explaining that such a motion can be granted “only if there exists such a complete absence of evidence supporting the verdict that the jury’s findings could only have been the result of…
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