Travel suppliers want to provide personalized offers to travelers. Some travel managers want to customize travel policies to better fit individual travelers and the specifics of a trip. The problem is, some online booking tools can’t or don’t easily handle the nuances. OBTs connect with traveler profiles. Those often include basic data like an employee’s…
Carlson Wagonlit Travel is discontinuing the consumer-facing version of WorldMate, the popular itinerary app it bought in 2012 for reportedly $20 million. A company official said CWT would continue to support WorldMate’s email parsing API, which backs several similar apps and services including Sabre’s TripCase. “CWT is focused on its core business of providing the best end-to-end customer…
One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how to capture the value of unused tickets. When travelers cancel or change a booking made on United’s website using their TripLink account, sometimes there is residual value to be used. At the moment there’s no way for that credit to be added to…
Concur last week agreed to buy consumer travel search company Hipmunk. This will help it “deliver consumer-grade products to corporate customers,” according to Concur. Beyond that, the firm’s execs are saying very little. Here’s some educated speculation. Hipmunk wasn’t going far in the consumer space. For months it has been talking to potential strategic investors…
Airline distribution generates more than its fair share of controversy. Battles over financial flows, technology and content often underlie potential disruption to the status quo. Yet so far, it’s all talk. The split between airline direct and indirect volumes has barely changed. In corporate travel, the indirect global distribution system/travel management company channel remains dominant. American…
Airline Direct Distribution Sept. 8, 2016 The Company Dime welcomes expert guests including American Airlines managing director for distribution and data commercialization Cory Garner, ARC president and CEO Mike Premo, WestRock corporate travel manager Karen Hatch and World Travel Inc. president Dee Runyan to decode the status quo on airline direct booking in business travel. See the slides…
[UPDATE, Nov. 15, 2016: British Airways and Iberia agreed to participate in Concur TripLink. A Concur official indicated that there is “no timeline to share at the moment” for when the American Airlines Oneworld alliance and joint venture partners expect to go live.] Concur signed American Airlines to its TripLink supplier-direct program. AA joins Air…
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