New York — Delta Air Lines is offering corporate fare bundles to Boise, Idaho-based Micron Technology through Travelport in the first publicly disclosed realization of a long-held airline hope. Using Travelport’s Smartpoint interface, Micron’s BCD Travel agents next year will begin testing use of a special fare bundle including not only Micron’s Delta rate, but also certain ancillaries. Delta and…
New research by the Global Business Travel Association, sponsored by Concur, affirms that business travelers think online booking tools are merely satisfactory. Nevertheless, few surveyed travel managers said their employers are ready to allow for alternative booking options. Among 710 American, Australian and British business travelers working for companies with managed travel programs, 85 percent were satisfied when booking directly with airlines…
On our fifth podcast episode, Jay Campbell and David Jonas chat with travel risk management providers at iJet International and International SOS about client response to the Nov. 13 terrorist attacks in Paris. Offering their insights are iJet’s John Rose and Charlie Terry as well as Tim Daniel and Gwendoline Pichon de Vendeuil of International SOS. We talked…
[UPDATE: Booking.com in 2017 acquired Evature. Concur in 2016 bought Hipmunk.”] The next big thing excited travel technology enthusiasts when Concur in 2012 invested in Evature, provider of natural-language search capabilities. The technology hasn’t become, in PhoCusWright’s words at the time, a “game-changing travel innovation.” But there are signs it’s beginning to move from Gartner’s “peak…
Industry opinion on what it’s like to shop for hotels in corporate booking tools falls somewhere between cumbersome and atrocious. Inexperienced travelers or those with few preferences might call it good enough. Travel managers don’t. They want improvements, and some have given up on providers delivering them. Not so fast, say developers including Amadeus, Deem, Egencia…
[UPDATE, Oct. 9: Amadeus statement included. An Oct. 12 BCD Travel statement is here.] Travel and expense management providers don’t expect drastic changes in response to the European Court of Justice’s annulment of a key EU-U.S. data privacy accord. The data will still flow. But they’re attentive to these and similar developments, and thinking about where they may need…
Leesburg, Va. — It’s not uncommon to find travel managers who believe in Concur’s vision for TripLink but question whether it’s ready. Aggressive marketing has inflated expectations. Concur has acknowledged that building the service takes a long time. Maybe the mantra now should be “slow and steady” as the company ticks off delivery of key functions. A couple of…
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