The pandemic stopped most business travel, but it did not end the relentless and historically futile quest for an online-first intermediary that attracts and keeps loads of small-to-midsized business clients. While many such companies use local corporate travel agencies and some use global ones, a lot of them book with suppliers or consumer-oriented online travel…
With reaction, assessment and recovery on their minds, corporate travel professionals understandably did not focus closely on airline distribution developments this year. Inasmuch as they did, for some, it was a question of how the relevant systems could help the response to the pandemic — or not. There’s some debate about how soon the usually…
In his own way, Serko’s Tony D’Astolfo issues a call to action to get the industry out of the gutter. The last time I stepped foot in a bowling alley was on March 12. It was pre-lockdown, pre-travel restrictions. My bowling league will start again in a couple of weeks, and I’ll be back in…
Deem picked up online booking contracts with Apple and Toyota — big wins for a company that’s had plenty of ups and downs. Acquired by Enterprise Holdings last year, Deem powers the car rental company’s small business site and is a key tech provider to other ground transportation firms. Now with Apple and Toyota’s U.S….
This one goes out to the suppliers and intermediaries in the audience. Business development is always important, but especially now. Say you’re a travel management company and most of your clients are at less than 10 percent. It’s a good time to double down on getting more. The question is, how? A nearly four-year-old company…
Overshadowed by the novel coronavirus, SAP Concur in March revealed that this year it would rebuild its legacy travel booking tool. As Concur embarks on a redo that some call overdue, it won’t be the only fresh interface on the market. Serko and WhereTo remain relatively new in North America. The company with nine lives,…
Like some other industry suppliers, Serko is waiving certain introductory fees for its services amid the coronavirus pandemic. An initiative like that is trickier than it would seem, since there’s always a cynic or two to call it opportunistic. Anyone who knows Serko co-founder and CEO Darrin Grafton, though, should know his aim is true….
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