Posted in Service Suppliers

Op Ed: Louise Miller On Travel Service Challenges Amid A Choppy Return

Deteriorated or insufficient travel services will be a reality for some as volumes recover. Demanding corporate travelers and their managers, generally satisfied with their service…

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Posted in Service Suppliers

United Seeks ‘Four-Star’ Service With Employee Behavior Standards

In need of an image makeover, United Airlines opened the year by holding employees accountable for lagging customer service. New baseline standards developed last year…

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