Tag Archives: SME

American Express Global Business Travel Redesigns Midmarket Offering

American Express Global Business Travel last month started offering a bundled platform for new U.S. clients spending less than $20 million annually on air travel. In partnership with Jigsaw Research and design consultancy Livework Studio, GBT crafted the program based on several guiding principles for the client experience: personalization, proactive servicing, consistency, value, local expertise and ease and clarity of… Read More »

Why The Midmarket Is Gold For Travel Management Companies

Considering trends like open booking and self-service, it may be surprising that nearly half of U.S. midmarket firms expect their reliance on travel management companies to grow during the next five years. That was another finding of the Global Business Travel Association’s September survey of more than 200 U.S. travel managers, also covered here and here

Vendors Target Small And Medium Enterprises With Integrated Travel And Expense

One of the more intriguing ways Concur impacted corporate travel was how it created a market of its own based on combining two otherwise discrete products. Now, just about everybody is offering integrated travel booking and expense software, at least through partnerships. With Concur’s established leadership in the large market, rivals are targeting small and medium enterprises or… Read More »

With A Bit Of Strategy, Airlines And SMEs Can Find Value In Small Business Programs

When organizations don’t have enough air volume to earn negotiated discounts, many find small business programs are better than nothing. But they can be a bit more than that. They can, for example, fill gaps for midsize companies averse to contracts with multiple carriers. For airlines, these programs offer access to a fertile segment at costs below those of traditional discount programs. Several carriers… Read More »