Booking channel connected to a supplier, commonly via application programming interface, that does not require a prevailing industry intermediary such as a GDS and/or TMC. Also called a direct connection.
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Consulting firm ZS is working with ARC subsidiary Traverse Technologies on a blockchain-based traveler profile system that, as ZS travel lead Sarah Hayden described it, would “put the data ownership back in the hands of the traveler.” ZS uses Traverse to support its direct booking programs with American and United. It’s in the midst of moving…
Regardless of the allure, direct bookings with suppliers are out of bounds for most employee groups at two companies represented on a March 6 webinar hosted by Cerebri AI. Both firms mandate that bookings go through their designated travel management companies via counselors or the SAP Concur Travel booking tool. According to their travel managers,…
As some airlines build programs to offer trip data to corporate clients on re-accommodated travelers after flight disruptions, travel management company leaders want the market to know they have a lot to offer here. Christopherson Business Travel has not seen a change in its disruption management role. “The main change is that the frequency and…
Keeping its chief commercial officer’s word on plans for more incentives on “internet” bookings, American Airlines on Tuesday announced new conditions for customers to earn miles and points beginning with tickets issued May 1. They’ll earn when they book directly with AA or certain partners, book anywhere as an AAdvantage Business member or contracted corporate…
Southwest Airlines finished last year with roughly 12 percent of U.S. domestic managed corporate travel bookings, based on its analysis of ARC data, up from zero four years earlier. The jump resulted from a combination of market and Southwest-specific developments. Measured by passengers, the dataset encompassed global distribution system bookings through a few dozen of…
As part of its mission to support client employees’ safety, security and well-being, risk management firm International SOS processes 20 million passenger name records a week. Between 1.5 percent and 2 percent have errors, according to the firm’s global travel industry relations VP, Wendy Stachowiak. That’s a lot. But with some new mutual clients using…
Thanks to apparently contradictory messaging from American Airlines, some travel managers said they were confused about how the line between airline small business programs and larger corporate discounts was blurring. Changes are underway at both American and United. AA stopped points accrual for the Business Extra program last month and encouraged enrollees to switch to…
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