The owners of Options Travel backed Mark Walton, for the past five years an EVP at their Chicagoland travel management company, in a new Spotnana-powered venture. Walton is now CEO of Solutions Travel, a TMC targeting mainly small and midsized firms using Spotnana’s online booking tool, agent desktop, mobile app, records system, content engine and…
[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news. ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated. Back in 2020, Reishus…
San Diego — Stanford University about two years ago enabled contracted United Airlines rates delivered on the carrier’s website to registered travelers who indicate they’re planning a work trip. Whether a burgeoning model or just another tool in the kit, the program is a work in progress, according to Stanford travel relationship manager Janet Wyer….
United Airlines is testing continuous pricing on some U.S. routes. The concept frees airlines from the traditional alphabet-based fare class structure and permits more flexibility with smaller jumps between price points. Distributing such fares through all channels is a challenge, and United is pressing ahead on direct booking for corporate accounts. It’s planning a new…
[CORRECTION, Aug. 15, 2022: “There is no direct integration in place between TravelPerk and Hilton,” according to a prepared Aug. 8 statement from TravelPerk. The company apologized “for any confusion or misunderstanding” and indicated that when TravelPerk chief commercial officer JC Taunay-Bucalo said during a July phone interview that the company had a direct connection…
The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew. According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations’ reliance on travel management companies for service and support…
The latest research shows that as an outcome of the pandemic, more companies will expect employees to make reservations with their designated travel management companies. This makes sense for duty of care, spend management and carbon tracking. Meanwhile, providers of third-party solutions that help capture most of what isn’t booked in-channel continue to add capabilities….
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