The Global Business Travel Association’s New Jersey chapter on Nov. 9 hosted a webinar on airline distribution featuring JTB Business Travel, SAP Concur, Sabre and United Airlines. Moderated by The Company Dime‘s Jay Campbell, the discussion featured observations about the status of the New Distribution Capability, where it’s going, some of its challenges, what the…
Surprised to find last week that United Airlines made their negotiated rates available to travelers via its website and mobile app, some corporate travel buyers took a closer look at functionality the airline built to support their needs. While United has done more than some other carriers to legitimize supplier-direct channels for managed travel, “better…
An American Airlines exec said the carrier’s new loyalty program rewarding both travelers and employers was squarely focused on small and medium-sized enterprises. But buyer anecdotes and the company’s own program materials tell a different story. Moreover, that the program is available only on website or mobile app bookings was seen as a slap in…
[CORRECTION, Aug. 11: The last line of this Dispatch was updated to eliminate an inaccurate description. AmTrav’s findings are that American Airlines’ NDC fares beat the GDS fares “33 percent of the time for Main Cabin and 93 percent of the time for Main Cabin Flexible.”] Last month, United Airlines chief commercial officer Andrew Nocella…
The owners of Options Travel backed Mark Walton, for the past five years an EVP at their Chicagoland travel management company, in a new Spotnana-powered venture. Walton is now CEO of Solutions Travel, a TMC targeting mainly small and midsized firms using Spotnana’s online booking tool, agent desktop, mobile app, records system, content engine and…
[UPDATE, Jan. 26, 2023: This article did not properly describe ARC’s Direct Connect initiative; its definition is updated below.] We start with some good news. ARC president and CEO Lauri Reishus told attendees to The Beat Live in December that the pandemic caused fewer travel agency closings than ARC had anticipated. Back in 2020, Reishus…
San Diego — Stanford University about two years ago enabled contracted United Airlines rates delivered on the carrier’s website to registered travelers who indicate they’re planning a work trip. Whether a burgeoning model or just another tool in the kit, the program is a work in progress, according to Stanford travel relationship manager Janet Wyer….
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