Notebook: Empathy On Fumes As Airfare Fragmentation Bears Down In America

Boston – With its plan to phase out traditional, EDIFACT-based indirect sales by the end of 2025, Finnair’s alternative distribution vision is among the world’s most ambitious. During a panel discussion at a UATP event here last week, its head of strategy admitted to a lack of familiarity with corporate needs in terms of duty…

American Airlines Finds Fans, Foes Of Distribution Plan (Audio)

Airline industry folks including a top consultant and tech provider saw American Airlines’ distribution strategy revealed Monday as progress. Corporate travel management company leaders? Not as much.  “This AA announcement appears to remove current content, in the name of NDC, while also limiting other content, which brings confusion to the booking process,” according to a…

Still Beating Display Drum, Delta Restates New Distribution Capability ‘Pause’

While continuing to argue that retailing capabilities in traditional connections and displays could improve, a Delta Air Lines exec on Wednesday said a New Distribution Capability project with Sabre that the airline halted a couple of years ago had “very much restarted.” Also this week, Delta officials clarified 2020 comments widely taken to mean NDC…

As Hopper Spawns Flexibility And Price Protections, Corporate Booking Tech Is On The Way

Apparently Hopper is building a corporate online booking tool. Marketing materials suggest B2B clients can “offer an end-to-end OBT that leverages Hopper’s technology, supply and design.” Scores of job openings describe a new corporate travel team that would “make Hopper’s consumer booking experience available to corporate travelers with corporate controls” through an “elegant, user-centric” solution….

T2RL: Corporate Travel’s Fragility May Trump Impact Of Any AA Court Win Over Sabre

American Airlines and Sabre are back in the U.S. District Court for the Southern District of New York. Testimony was scheduled to begin Monday in an antitrust trial that originally went AA’s way, but returned for a redo after an appellate court ruling about mistakes made with jury instructions.  An AA win could mean more…

Amadeus Pilots Solution To Better Compare Disparate Airline Offers

In addition to accessing relevant content when booking travel, making sense of offers and how they stack up continues to be a challenge. Amadeus is working with airlines, travel management companies and corporations to allow for predetermined values on the various components of bundled, branded or otherwise personalized air travel offers at the point of…

Delta Attack On SAP Concur Epitomizes Growing Impatience In Airline Distribution

With uncharacteristic bluntness, two key providers in corporate travel this month separately identified inhibitors to progress. A Delta distribution exec urged buyers to pressure SAP Concur to get its act together. Sabre leaders criticized widely used corporate airfare policies as archaic. And it’s not just them; perhaps the pandemic is a boon for plain speaking….

End of content

End of content