Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as “edge cases,” but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It’s no wonder that, by most accounts, corporate adoption of American’s NDC…
What should travel managers tell company employees about the distribution changes American Airlines is making? As one communicator who works in the weeds of airline distribution said, it’s clear as mud. But there’s only so much that travelers need to know. A few travel managers offered some ideas, but for the most part, crafting a…
Before the pandemic, American Airlines crowed about adding to its sales force and growing market share in corporate travel. Conditions have changed. Both corporate travel and airline capacity growth are depressed. Improving profitability and paying down debt are top priorities. After cutting back last year on customer benefits including perks and discounts, now AA is saying goodbye to its…
The business travel world turned upside down in 2020. Careers came to abrupt pauses, leaving professionals wondering when and how they’d again be employed. The Company Dime offered free one-year subscriptions to travel professionals who lost their positions due to the coronavirus and about 570 of you took us up on the offer. To help…
Should you Zoom or should you go? Veteran travel industry advisor Scott Gillespie developed a simple tool to help decide. There are others, and he expects more. There’s pent-up demand for in-person connections, but Covid brought new obstacles to whether and how they’re made. The reduction in office use, widespread adoption of virtual conferencing technology…
With growing awareness this year about the work needed for greater diversity and inclusion, and the benefits of taking it on, the travel community has responded. Groups like the Black Men’s Travel Network and the TAMS Breakthrough Diversity committee sprung to life following the social justice movements that swept across America this year in response…
The near future of employment in business travel looks grim. The frontline lodging, dining or transportation worker, the corporate travel agent nearing retirement, the hotel salesperson 10 years into a dream job — they’re furloughed; they’re unemployed; they’re in limbo. For many, there’s no longer a good argument for holding out hope. They should grieve,…
End of content
End of content
