Corporations focused a procurement lens on travel en masse beginning around the turn of the century. The new emphasis on spend management surfaced questions about the return on investment in trips, and with the 2007-2008 financial crisis, companies began demanding answers. Some industry organizations attempted to answer the demand with research, but it did not…
Researchers again found virtual communication offers “limited” capacity to replace face-to-face meetings. But with support for predicted reductions of between 20 percent and 30 percent in business travel volume due to trends accelerated by the pandemic, they argued that understanding how businesspeople choose between travel and virtual “has become urgent.” Researchers at the University of…
To stay or go? To meet and how? What’s it worth? Risk calculators from academics and others are helping members of the general population make up their minds about going out and doing things. Decision fatigue applies to business development, networking and training as much as it does holiday family gatherings. If you have had…
Air Canada 18 years ago debuted fare families, a response to low-cost competition that set off a revolution in airline pricing. The company’s decision shortly thereafter to make some fares exclusive to its direct channels augured similar moves more than a decade later by big carriers in Europe and elsewhere. Is Montréal changing the game…
Scott Gillespie of tClara warned that his advice here would make “old-school” procurement folks gnash their teeth. “So be it,” he said. The sustainability issue is rising quickly up the executive agenda. The problem is what to do about it from a business travel perspective. I see a boldly simple but controversial solution with broader…
McKinsey & Company on Wednesday published its latest assessment of the “comeback of corporate travel,” and it’s not bad. That is, the evaluation neatly summarizes many of the pandemic-driven issues corporate travel leaders are grappling with, and the outlook isn’t the end of the world. The management consultancy sees 80 percent of 2019 volume coming…
Industry thinker Scott Gillespie of tClara is focused on determining which trips are and aren’t worthwhile. He advocates using a scalpel rather than a sledgehammer to cut away unjustified travel, and avoiding the trap of greenlighting trips only when employees go see customers. Nobody knows what travel budgets should be in 2021, but we do…
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