Air Canada 18 years ago debuted fare families, a response to low-cost competition that set off a revolution in airline pricing. The company’s decision shortly thereafter to make some fares exclusive to its direct channels augured similar moves more than a decade later by big carriers in Europe and elsewhere. Is Montréal changing the game…
Scott Gillespie of tClara warned that his advice here would make “old-school” procurement folks gnash their teeth. “So be it,” he said. The sustainability issue is rising quickly up the executive agenda. The problem is what to do about it from a business travel perspective. I see a boldly simple but controversial solution with broader…
McKinsey & Company on Wednesday published its latest assessment of the “comeback of corporate travel,” and it’s not bad. That is, the evaluation neatly summarizes many of the pandemic-driven issues corporate travel leaders are grappling with, and the outlook isn’t the end of the world. The management consultancy sees 80 percent of 2019 volume coming…
Industry thinker Scott Gillespie of tClara is focused on determining which trips are and aren’t worthwhile. He advocates using a scalpel rather than a sledgehammer to cut away unjustified travel, and avoiding the trap of greenlighting trips only when employees go see customers. Nobody knows what travel budgets should be in 2021, but we do…
Should you Zoom or should you go? Veteran travel industry advisor Scott Gillespie developed a simple tool to help decide. There are others, and he expects more. There’s pent-up demand for in-person connections, but Covid brought new obstacles to whether and how they’re made. The reduction in office use, widespread adoption of virtual conferencing technology…
When you’re a big corporation, you can get nice volume discounts. When you’re the biggest, you get to reinvent how they’re used. Walmart seems to be at it again. The $524 billion retailer’s tech group built something specifically to optimize utilization of, negotiations for and supplier compliance to travel contracts. In spring 2019, the company…
Industry provocateur Scott Gillespie of tClara poses the question, “Why travel for business?” To help answer that, tClara between Aug. 17 and Oct. 12 surveyed 272 U.S.-based managers and executives via two market research panels about the merits of virtual versus in-person meetings. Covid-19 has forced the widespread adoption of virtual meetings and decimated the…
End of content
End of content
