Posted in Careers Culture Suppliers

As Buyer Frustration With Sales Tactics Seems To Grow, Humanizing Is The Answer

It’s a time for new ideas, new competitors and new blood in corporate travel. That means new people on both the buyer and supplier sides,…

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Posted in Methods Policy Reporting

How Has The Quarterly TMC Account Review Changed? Ask Your ‘Client Consulting Manager’

At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management…

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Posted in Negotiating Suppliers

New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

The reception to some hotel chains’ new 48-hour cancellation rules has been “perfectly fine,” according to Hilton Worldwide CEO Christopher Nassetta. “Nobody likes incremental restrictions…

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