Travel management companies using Amgine Technologies and communications tech firms like Front have entered a new era of productivity. Travel Incorporated is processing between five and 10 bookings initiated by traveler emails this way for every standard agent-assisted booking. Newer Amgine clients Christopherson Business Travel and Executive Travel are excited about the potential. All three…
Under pressure to improve efficiency, travel management companies are working to automate responses to travel planning requests from travelers sent by email. Contacts of this type make up a significant portion of incoming requests for many TMCs. That figure is 60 percent at Atlanta-based Travel Inc., one of 10 TMCs that has installed Amgine’s technology…
On airline tickets using corporate negotiated airfares, travel agents and booking tools typically include tour codes to identify bookings as coming from a particular travel agency, corporate TMC or airline corporate client. When these codes are wrong or missing, there may be financial ramifications or an impact on traveler benefits. Corporate travel buyers speaking during…
As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…
This one goes out to the suppliers and intermediaries in the audience. Business development is always important, but especially now. Say you’re a travel management company and most of your clients are at less than 10 percent. It’s a good time to double down on getting more. The question is, how? A nearly four-year-old company…
Few things jazz up Rock Blanco more than new platforms, which helps him stay cool in the face of trial and error. Such is the World Travel Inc. chief innovation officer’s relationship with Alexa, whom he had to dump for a friendlier dance partner. Now, World Travel is working with Rome-based Askdata on a conversational…
Georgia-based Travel Incorporated expects later this month to publish its voice-response assistant on Amazon’s Alexa Skills store. The product remained in the design stage for nearly two years as the travel management company learned how users interacted. Some other providers that built natural language technology reported tepid interest. It was an interactive storyboard concept that solved…
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