travel management company

AA To ‘Start’ Restricting Legacy Sales And Service As Corporates Roll Eyes 

With American Airlines’ 2023 passenger revenues 8.8 percent higher and selling expenses 1 percent lower, executives said on Thursday that corporate buyers and travel management companies could expect more of the same: more incentives for business travelers to book directly, more focus on co-branded cards and loyalty, more degradation in support for predominant corporate travel…

Op Ed: Bryan Holmes On Next-Gen Corporate Travel Service Level Agreements And KPIs

Consultant Bryan Holmes dissects the components of thoughtful service level agreements in corporate travel management company relationships. Imagine you are a doctor faced with a patient exhibiting puzzling symptoms and debilitating pain. In this critical moment, where effective decision-making is key to relief, you would turn to a blend of clinical evaluation (gathering symptoms) and…

BCD Travel Denies Discrimination Allegations, Countersues In Blough Case

BCD Travel on Tuesday responded in federal court to Trudy Blough’s complaint, denying many allegations and providing some supporting details. In an apparent departure from how the company dealt with a similar discrimination suit by another senior female sales leader, which did not reach trial, it also countersued. In the new filing, BCD denied claims…

Ex-Exec Sues BCD Travel For Gender Discrimination, Contract Breach

Former BCD Travel vice president of global sales Trudy Blough sued the company, alleging breach of contract and violations of the Civil Rights Act and Equal Pay Act. Currently a global sales director for American Express Global Business Travel, Blough worked at BCD Travel from 2012 and was promoted to VP in 2018. According to…

Tripism Seeks New Traveler Engagement Avenues With TMC Partnership Model

An engagement platform offering traveling employees a central source for corporate program info, Tripism last month announced an agreement with U.K.-based Good Travel Management to bring its services to small and medium-sized enterprises.  Unlike Tripism’s direct work with large corporates and its partnership with BCD Travel, in the case of GTM, the TMC is the client….

Notebook: The Beat Live

New York — First up on the agenda at The Beat Live here Tuesday was American Express Global Business Travel CEO Paul Abbott, interviewed by The Beat editor-in-chief Jay Boehmer. AmTrav CEO Jeff Klee followed with a keynote speech and then Scott Laurence, American Airlines SVP of partnerships and retailing, took a few questions. Highlights follow….

With Finance Picture Brightening, CWT Brings Back Koetting

CWT confirmed it hired Mike Koetting, who retired in early 2022 from SAP Concur after more than 11 years there. Meanwhile, Fitch Ratings on Monday said it expected CWT to get back to positive free cash flow next year. Koetting rejoined the travel management company last month as chief transformation officer, reporting to CWT president…

End of content

End of content