Danny Eldridge is CEO of ServeVita, a software integration firm that works closely with the likes of Unit4 and Sabre. In this guest post, he advocates for rethinking which TMC services are essential and which are value-adds. One of my favorite movies and books is “Moneyball” about Billy Beane and the Oakland A’s. Being a…
AmTrav CEO Jeff Klee is concerned that the industry isn’t doing enough to not only survive Covid-19 but emerge from the crisis stronger than before. He admits that he’s got many more questions than answers. In 2008, incoming White House chief of staff Rahm Emmanuel famously talked about not letting a good crisis go to…
People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
Altour launched a health and safety hotline for companies without in-house or third-party travel risk management expertise. The 24/7 service is available to Altour client travelers and travel managers via phone, email or SMS for a flat, annual fee the company described as “nominal.” Altour partnered with risk management firm Exlog Global to build the…
No surprise here: Travel management companies are consolidating. The No. 14 company on Travel Weekly’s 2020 list of top leisure and corporate agencies, Houston-based Frosch International Travel agreed to acquire CorpTrav, according to sources. Two industry veterans familiar with the companies discussed the deal on the condition that they not be identified, since they were…
One of the biggest challenges for travel program managers right now is helping business travelers understand what to expect on the road. The information is overwhelming and always changing. Building on its early efforts to organize Covid-19 information and advisories on a single website, American Express Global Business Travel next month will release a more…
As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…
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