American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email. The discussion about…
For the first six months of this year, North America accounted for more of Australia-based Corporate Travel Management’s revenue than any other region. That was a first. The 26-year-old travel management company entered North America in 2012 when it acquired Polk Majestic Travel. Subsequent acquisitions grew the operation, and during the first half of 2020,…
Is ARC’s Corporate Travel Department designation more or less valuable than before the pandemic? The question is rumbling around among some corporate travel managers as they look to reconstruct their programs with new priorities, such as control. What is a CTD? It establishes commercial and legal relationships with travel suppliers through ARC which are similar…
Danny Eldridge is CEO of ServeVita, a software integration firm that works closely with the likes of Unit4 and Sabre. In this guest post, he advocates for rethinking which TMC services are essential and which are value-adds. One of my favorite movies and books is “Moneyball” about Billy Beane and the Oakland A’s. Being a…
AmTrav CEO Jeff Klee is concerned that the industry isn’t doing enough to not only survive Covid-19 but emerge from the crisis stronger than before. He admits that he’s got many more questions than answers. In 2008, incoming White House chief of staff Rahm Emmanuel famously talked about not letting a good crisis go to…
People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
Altour launched a health and safety hotline for companies without in-house or third-party travel risk management expertise. The 24/7 service is available to Altour client travelers and travel managers via phone, email or SMS for a flat, annual fee the company described as “nominal.” Altour partnered with risk management firm Exlog Global to build the…
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