“Know before you go” websites are one way for business travelers to get informed and avoid the cost of calling a travel advisor. It was only a matter of time before more automation came to the fore. Reservation management, reporting and analytics company Cornerstone Information Systems has enhanced its travel policy management and authorization service…
Who would start a travel management company in the midst of a pandemic? Lisa Simpkins is a former global travel manager for ITT and others, and a former business development director for CWT and Hess Corporate Travel. For four years until mid-2019, she was part-time mayor of a new town in her home state of…
P. Jason King is founder, president and CEO of P. Jason King Associates, an executive search and career development firm focused on various elements of the travel industry. A pandemic, he tells job hunters, is no excuse for letting up on best practices and etiquette. He argues they also need to work hard while managing…
During his 41-year career in travel, Partnership Travel Consulting’s Tom Kallas held senior roles at corporate travel agencies including BCD Travel, IVI, Travelocity Business and World Travel Inc. Here he argues that TMC pricing is “not simply repeal and replace.” The recent article regarding the American Express Global Business Travel strategy to charge a fee…
American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay GBT on a transaction basis but no transaction occurs. The program is rolling out worldwide and began in the United States at $25 per call or email. The discussion about…
For the first six months of this year, North America accounted for more of Australia-based Corporate Travel Management’s revenue than any other region. That was a first. The 26-year-old travel management company entered North America in 2012 when it acquired Polk Majestic Travel. Subsequent acquisitions grew the operation, and during the first half of 2020,…
Is ARC’s Corporate Travel Department designation more or less valuable than before the pandemic? The question is rumbling around among some corporate travel managers as they look to reconstruct their programs with new priorities, such as control. What is a CTD? It establishes commercial and legal relationships with travel suppliers through ARC which are similar…
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