One of the biggest challenges for travel program managers right now is helping business travelers understand what to expect on the road. The information is overwhelming and always changing. Building on its early efforts to organize Covid-19 information and advisories on a single website, American Express Global Business Travel next month will release a more…
As the corporate travel profession faces its greatest crisis, there has been much talk about the value of travel management companies. Their role was evident in how TMCs got people home when they were stranded. It goes beyond customer care, but it depends on visibility. Many corporate travel buyers said the pandemic strengthened the case…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
Louise Miller, managing partner in the Americas for Areka Consulting, sees opportunity for suppliers and buyers to reorient their thinking and emerge from the pandemic crisis with improved products and programs. For travel management companies, the key is to recognize the forces behind innovation. Over the past five years, we’ve seen unprecedented investment in the…
Delta Air Lines informed corporate accounts last week that it would allow no-fee name changes on unused tickets and ease the process of applying credits to new trips. According to vice president of sales operations and development Kristen Shovlin, Delta’s new “corporate waiver” allows travel managers and their travel management companies to change names on…
Travel’s standstill required CWT to make unprecedented changes to its service operation, to temporarily furlough employees and to cut salaries across the board including, “most severely,” among the executive ranks. “We have done no permanent job reductions,” said CWT president and CEO Kurt Ekert Wednesday during a phone interview. “It is our intent that employees…
Multiple corporate travel agencies said they had made the difficult decision to lay off employees as a result of the coronavirus-related drop in corporate travel. It’s a worst-case scenario mere weeks removed from a years-long phase in which travel management companies struggled to find talent, especially travel agents. TMCs contacted this week by The Company…
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