American Express Global Business Travel developed guidance for a “minimum marketable product” using New Distribution Capability-compliant connections with airlines and distribution partners. The MMP has 162 use cases and helps demonstrate the depth of change management underway in airline distribution and retailing. GBT, which eventually may donate the “living document” to the industry, has shared…
[CORRECTION, Feb. 10, 2023: This article was significantly revised to eliminate misunderstandings about compatibility between different versions of NDC APIs.] SAP Concur said Thursday that its plan for next-generation airline connectivity centered on the 21.3 version of the International Air Transport Association’s NDC schema. Work would be completed no sooner than this summer, according to…
During its eight years, TripActions required some administrative work for clients to sign up. They would need contact with a representative and a contract. With its rebranding, that’s gone and non-client travel managers face the prospect of fending off employees who sign up on their own, agree to terms and policies on their company’s behalf,…
Ninety percent of about 60 travel management company personnel polled in January by GBTA expected their firms to increase staff size in 2023 compared with last year. Forty-six percent said their companies were still smaller than they were before Covid. TMC staffing shortages and resulting service problems are not as widespread as they were several…
American Airlines is retreating from the managed corporate travel market and erasing its tracks. According to a World Travel Inc. newsletter, the airline from April 1 will stop providing discounts to companies with less than $1.5 million in annual AA spending. Also as of that date, AA’s corporate accounts “will be provided with points for…
After some initial tests of basic functionality late last year, Sabre and several travel management companies last week started an “expanded pilot” to support fares coming through American Airlines’ NDC-compliant application programming interface. Corporate travel buyers are keen to see progress as they contemplate potentially unwelcome consequences of American’s plan in nine weeks to pull…
Before the pandemic, American Airlines crowed about adding to its sales force and growing market share in corporate travel. Conditions have changed. Both corporate travel and airline capacity growth are depressed. Improving profitability and paying down debt are top priorities. After cutting back last year on customer benefits including perks and discounts, now AA is saying goodbye to its…
End of content
End of content
