Under pressure to improve efficiency, travel management companies are working to automate responses to travel planning requests from travelers sent by email. Contacts of this type make up a significant portion of incoming requests for many TMCs. That figure is 60 percent at Atlanta-based Travel Inc., one of 10 TMCs that has installed Amgine’s technology…
Travelport acquired corporate travel booking and ground tech firm Deem from Enterprise Holdings for an undisclosed sum. Travelport plans to integrate Deem’s travel solution with its Travelport+ platform in the coming months and enable access to NDC offers, products and services. Travelport CEO Greg Webb in 2021 said he did not want to be in…
Amadeus, Sabre and Travelport say they are mostly ready for April 1. After checking many boxes for NDC preparation, they’ll access, display and provide booking and agency servicing capabilities for all American Airlines content. That’s part of the solution for the carrier’s planned removal of many fares from legacy distribution. Agencies also must get various…
After some initial tests of basic functionality late last year, Sabre and several travel management companies last week started an “expanded pilot” to support fares coming through American Airlines’ NDC-compliant application programming interface. Corporate travel buyers are keen to see progress as they contemplate potentially unwelcome consequences of American’s plan in nine weeks to pull…
For Willy Wong, a call from Travelport’s head of Australia and New Zealand a few years ago seemed like a missed opportunity. But it developed into a happy relationship with five North America-based travel management companies. During an interview this month, the founder of Toronto-based automation provider iFuture said that as a software developer, his…
Airline industry folks including a top consultant and tech provider saw American Airlines’ distribution strategy revealed Monday as progress. Corporate travel management company leaders? Not as much. “This AA announcement appears to remove current content, in the name of NDC, while also limiting other content, which brings confusion to the booking process,” according to a…
American Airlines on Monday told travel agencies that more than 40 percent of its existing content, as well as newly developed offers, would be accessible only through “modern” channels come April. It’s another component of AA’s new overarching revenue strategy that revamps some corporate travel traditions. Some buyers praised AA for taking the leap. It…
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