Tag Archives: TripLink

Concur TripLink, Traxo Collect Data From Corporate Bookings On United Mobile App

[UPDATE, Aug. 5, 2017: Concur pushed back to Sept. 16 its simplification of the TripLink user permission process.] [CORRECTION, July 31, 2017: The original version of this article mischaracterized improvements in the TripLink on-boarding process, suggesting travelers do not need to agree to connect their loyalty programs with their Concur profiles. They do still need to permit that… Read More »

Concur Partnership Over, Egencia Announces New Expense Management Solutions

[UPDATE, July 12, 2017: Concur indicated it would support Egencia integration for existing joint clients through Nov. 1, 2018.] The partnership agreement between Concur and Egencia will end on March 31, Concur confirmed Tuesday in a written statement. Declining to comment on what Concur “is or isn’t doing,” Egencia VP of global product and marketing Michael Gulmann said, “We’d… Read More »

After Enlisting Two Dozen TMCs, Concur’s Preferred Program Loses A Few

Frosch recently left the Concur preferred travel management company program because it didn’t want to use all the required technology. A similar thing happened with Altour and at least one other TMC. In the three cases, officials said they remain Concur supporters even if they no longer meet the formal program’s criteria. At more than two dozen other… Read More »

In Beta, Concur And United Aim To Solve For Unused TripLink Tickets

[CORRECTION, Sept. 30, 2016: An earlier version of this article suggested travel agents could use United’s website to access client waiver funds in association with TripLink bookings. United has not built such a solution, but is considering it.] One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how to capture the value… Read More »

Direct Airline Distribution Hasn’t Grown

Airline distribution generates more than its fair share of controversy. Battles over financial flows, technology and content often underlie potential disruption to the status quo. Yet so far, it’s all talk. The split between airline direct and indirect volumes has barely changed. In corporate travel, the indirect global distribution system/travel management company channel remains dominant. American Airlines managing director… Read More »

Teleconference 1 (Beta): Airline Direct Distribution

Airline Direct Distribution Sept. 8, 2016 The Company Dime welcomes expert guests including American Airlines managing director for distribution and data commercialization Cory Garner, ARC president and CEO Mike Premo, WestRock corporate travel manager Karen Hatch and World Travel Inc. president Dee Runyan to decode the status quo on airline direct booking in business travel. Here are the slides. Here’s info about upcoming… Read More »

For Concur TripLink Clients, Motivations Vary

Users of Concur’s TripLink service have various reasons for participating. At IT consulting firm Sopra Steria, it’s about equipping employees. The company partnered last year with InterContinental Hotels Group on an unusual program in which Sopra Steria employees earn bonus IHG loyalty points for enrolling in and booking on IHG’s websites with TripLink. “As a company, we allow… Read More »

The Struggle To Improve Hotel Shopping In Online Booking Tools

Industry opinion on what it’s like to shop for hotels in corporate booking tools falls somewhere between cumbersome and atrocious. Inexperienced travelers or those with few preferences might call it good enough. Travel managers don’t. They want improvements, and some have given up on providers delivering them. Not so fast, say developers including Amadeus, Deem, Egencia and nuTravel. They’re… Read More »

New Reporting Takes TripLink A Step Forward

Leesburg, Va. — It’s not uncommon to find travel managers who believe in Concur’s vision for TripLink but question whether it’s ready. Aggressive marketing has inflated expectations. Concur has acknowledged that building the service takes a long time. Maybe the mantra now should be “slow and steady” as the company ticks off delivery of key functions. A couple of newly developed capabilities appeal to… Read More »

TripLink’s Participating TMCs Have Doubts

Several of Concur’s travel management company partners now are integrated with TripLink, but some have serious doubts about a major part of the program. Concur last month announced that Adelman Travel Group, Cain Travel, Christopherson Business Travel, Frosch, Gant Travel and Travel Incorporated were live with TripLink. Concur named the providers in its announcement that Lufthansa next year will join the “direct” version of TripLink. In… Read More »