Delta Air Lines informed corporate accounts last week that it would allow no-fee name changes on unused tickets and ease the process of applying credits to new trips. According to vice president of sales operations and development Kristen Shovlin, Delta’s new “corporate waiver” allows travel managers and their travel management companies to change names on…
[UPDATE, April 6, 2020: Airlines must refund ticket and optional services purchases for flights they canceled due to the coronavirus pandemic, according to the U.S. Department of Transportation. That includes customers who bought nonrefundable tickets.] Strapped for cash and facing volumes of canceled itineraries no one modeled, carriers are offering incentives to those willing to…
Industry consultants said CWT’s investment of millions of dollars into new products in China and the acquisition of a controlling stake in its joint venture there position the company well in the world’s largest business travel market. The travel management company on Monday announced a China version of its myCWT platform, a mobile-first approach featuring…
BCD Travel on Thursday announced it would become UATP’s first travel management company issuer of lodge card accounts. An official from CWT said the TMC expected soon to make announcements about payment partnerships for next year. TripActions is said to be working on a card. There’s also the TravelBank-Brex partnership, not to mention the new…
[UPDATE, June 14, 2019: Starting June 17, users of Southwest Airlines’ Swabiz corporate booking portal must insert their credit card’s three- or four-digit security code. According to the airline, that includes those using a “Swabiz ghost card” (when card info wasn’t stored before June 17), those using a stored personal card (for the first purchase…
UATP for the first time will allow travel management companies to issue their own payment accounts. The program is starting in the United States as a means to accelerate UATP’s growth in the market. The payment network expects to announce the first TMC issuers later this quarter or next. UATP is a payment plan created…
A federal court in Brooklyn, N.Y. on Thursday ordered American Express to revise its merchant agreements. Provisions that bar merchants from preferring another form of payment need modification or elimination, the court found. Absent a winning appeal, the decision seems likely to hurt Amex’s competitiveness. It appears merchants such as airlines would be free to promote…
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