New York — United Airlines is fully certified and testing “phase one” of its New Distribution Capability program. At an International Air Transport Association event here this month, United director of distribution Tye Radcliffe said the carrier soon would move on to “robust” servicing. This includes “the types of things TMCs need to do to service their customers with…
United Airlines on its website has been offering low, refundable fares to compete against rival carriers. If you know where to look, you can find them in global distribution systems, too. The only way to access “economy flexible” fares in a GDS is by using a special code in the “passenger type” field. That means…
Executives at American Airlines, Southwest Airlines and Delta Air Lines are optimistic. For corporate buyers, many of whom are now in the throes of budgeting for next year, that may mean higher airfares into 2018. Determining which way airfares will move is never easy. On top of the upward and downward pressures that observers routinely…
United Airlines this summer made available a new self-service portal for corporate and agency customers. Now it’s training salespeople on the internal component of the platform. Based on Salesforce, the customer relationship management tool is meant to streamline planning and interactions with existing and prospective corporate clients. The CRM system is on the same platform…
The question of what’s logical in a lowest logical airfare policy has always had more than one answer. There’s much more now for program managers to think about than when such policies came into vogue in the late 1990s. In general, the lowest logical airfare is the cheapest available at the time of booking that…
Press releases about suppliers participating in the direct-connect version of Concur’s TripLink continue apace even as the activation of such connections remains sporadic. Most recently, Concur made TripLink available to users of United Airlines’ mobile app. It’s also smoothing out the client on-boarding process. Meanwhile, Traxo added Booking.com and United to its own version of…
Who will pay thousands of dollars to use a private terminal before boarding a commercial flight? Rich folks, of course, but also maybe those who employ rich folks. At LAX, where celebrities move through and paparazzi pursue, entertainment companies and talent agencies may take a look at The Private Suite, a facility that opened this…
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