United Airlines

Dispatch 10
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Dispatch 10

As American Airlines all but dismantles corporate sales, airline industry pundits scrutinized AA’s latest arguments about going small and emphasizing competitiveness via network and loyalty. The strategy illustrates diversification among big airlines that adds to these challenging times for corporate travel buyers. Chief commercial officer Vasu Raja on March 4 told Wall Street analysts that…

Notebook: Government Travel Pros Treated To Latest On Innovation, Sustainability
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Notebook: Government Travel Pros Treated To Latest On Innovation, Sustainability

Alexandria, Va. – Amid a federal government solicitation process putting the management of upwards of $4 billion in annual travel spending up for grabs, the National Defense Transportation Association’s GovTravels conference attracted a record 1,100 attendees here last month.  The U.S. General Services Administration has begun collecting information from interested travel and expense tech vendors…

disruption management
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Southwest Aims To Soothe A Corporate Travel Headache: Changes

Due out this spring, the Southwest Business TravelTrack service aims to mitigate a growing challenge for corporate travel programs — missing data from changed itineraries. Bookings originally made through online booking tools and global distribution systems, as supported by travel management companies, often end up getting changed directly with airlines when flights are disrupted. Those…

Dave Harvey, Southwest Airlines
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Southwest Claims Domestic Corporate Share Gain Based On ARC Data

Southwest Airlines finished last year with roughly 12 percent of U.S. domestic managed corporate travel bookings, based on its analysis of ARC data, up from zero four years earlier. The jump resulted from a combination of market and Southwest-specific developments. Measured by passengers, the dataset encompassed global distribution system bookings through a few dozen of…

American Airlines CEO Robert Isom

AA To ‘Start’ Restricting Legacy Sales And Service As Corporates Roll Eyes 

With American Airlines’ 2023 passenger revenues 8.8 percent higher and selling expenses 1 percent lower, executives said on Thursday that corporate buyers and travel management companies could expect more of the same: more incentives for business travelers to book directly, more focus on co-branded cards and loyalty, more degradation in support for predominant corporate travel…

Glenn Hollister, United Airlines
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United, AA Take Different Paths In Jettisoning Aging Small Business Programs

Thanks to apparently contradictory messaging from American Airlines, some travel managers said they were confused about how the line between airline small business programs and larger corporate discounts was blurring. Changes are underway at both American and United. AA stopped points accrual for the Business Extra program last month and encouraged enrollees to switch to…

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