In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…
The Wall Street Journal on Monday caught up to the significant changes at American Airlines. The article hit several themes covered in the trade press over the last six months. Its headline and sub-headline reflect the debate over whether AA is responding to the changed business market or trying to remake it. Raymond James analyst…
On Wednesday, the Travel and Meeting Society (TAMS) launched a series featuring interviews with travelers who have accessibility requirements. A group of TAMS volunteers led by Raytheon Technologies senior travel manager Andrew Slaiby (because he’s “vocal,” he said) is hosting the conversations to enhance business travel professionals’ understanding of accessibility needs. The participants aim to…
A class-action lawsuit filed Tuesday accuses Delta Air Lines of “grossly misrepresenting” its environmental impact and using faulty methods to back its claims of carbon neutrality. The suit takes aim at carbon offsetting, a widely used tool for attempting to mitigate the effects of travel emissions. According to sustainability experts, carbon offsetting programs often don’t…
Corporate contracts are changing at American Airlines and United Airlines. What’s going on with the value proposition on each side of the table? Industry veteran David Jaqua, an expert on corporate air travel data and former leader at Prism Group, acquired by Sabre in 2012, advocates for tried-and-true practices filtered through the lens of today’s…
[UPDATE, May 31, 2023: American Airlines and JetBlue Airways will appeal the judicial decision requiring them to disassemble their Northeast alliance.] In mid-2020, JetBlue CEO Robin Hayes told Wall Street analysts that lacking a global network made it hard to compete for corporate accounts, and that a new partnership with American Airlines would remedy that….
United Airlines recently upended its corporate rate negotiations, in some cases scaling back offers to corporate accounts late in the dealmaking process. “What we saw with top clients in the past few weeks was that United has decided to reduce discounts,” said Advito global air practice director David Frangeul during a phone interview last week….
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