Posted in Service Suppliers

Op Ed: Louise Miller On Travel Service Challenges Amid A Choppy Return

Deteriorated or insufficient travel services will be a reality for some as volumes recover. Demanding corporate travelers and their managers, generally satisfied with their service…

Continue Reading...
Posted in Negotiating Risk Suppliers Sustainability

Reporter’s Notebook: Feds On Health Passports, Buyers On TMC Services, Hotel Sourcing Strategies, Going Green In Lodging

Today’s industry dialogue is all about how and when business travel comes back. A big part of the how is making travelers feel confident and…

Continue Reading...
Posted in Distribution Productivity Suppliers

Ticket Asset Management Represents Billions In Risk And Value

The pandemic forced BCD Travel to manage nearly half a billion dollars worth of unused, nonrefundable tickets during the year ending last month. During the…

Continue Reading...
Posted in Distribution Risk Suppliers

Covid Cancellations Sank Original TravelPerk Flexibility Program, But With Tweaks It Endures

TravelPerk in April 2020 lost money on its flexibility program. The Barcelona-based travel management company’s FlexiPerk option had promised participating clients recovery of at least…

Continue Reading...
Posted in Payment Suppliers

UATP Helped Solve The Unused Ticket Dilemma, But Airline Policies Vary

As the pandemic emerged and unused airline tickets piled up, UATP became a popular way to store the credit for future use. If you’re confused…

Continue Reading...
Posted in Negotiating Policy Suppliers

Ditching Change Fees Has Big Implications For Corporate Travel Management

The elimination of change fees by Alaska, American, Delta and United is good news for business travelers and corporate travel programs. It also generates new…

Continue Reading...
Posted in Distribution Suppliers

Buyers Welcome Delta’s New No-Hassle Name Changes On Corporate Tickets

Delta Air Lines informed corporate accounts last week that it would allow no-fee name changes on unused tickets and ease the process of applying credits…

Continue Reading...