“Corporate customers object to American Airlines decision.” Is this even news anymore? This week’s disclosure that the carrier will crack down on automated rebooking when fares drop casts uncertainty over a spend management practice widely used by corporates and travel management companies. On May 1, AA published revised agreements governing travel agency relationships, with updated…
Before the pandemic, American Airlines crowed about adding to its sales force and growing market share in corporate travel. Conditions have changed. Both corporate travel and airline capacity growth are depressed. Improving profitability and paying down debt are top priorities. After cutting back last year on customer benefits including perks and discounts, now AA is saying goodbye to its…
CWT is testing with some clients new airfare and hotel price assurance systems using homegrown and third-party technology. CWT gets its current reshopping solutions from the former Yapta, which Coupa acquired more than two years ago for just shy of $100 million. Coupa in July said it decided to end relationships with some travel management…
End of content
End of content
