Wings Global Travel

American Airlines Terms On Distribution Cost Shift Prompt Pushback

Jay Campbell

Some travel management company representatives are unhappy with revisions to American Airlines’ ARC agreement addendum that set conditions for fees charged to their clients on bookings with the airline. Some TMCs have told clients they would need to charge higher fees on NDC bookings to cover reduced productivity and GDS incentive revenue. Precedents for this…

Ninety-Nine (NDC) Problems And The Tweaks Aren’t Done

Jay Campbell

Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as “edge cases,” but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It’s no wonder that, by most accounts, corporate adoption of American’s NDC…

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