Posted in Productivity Reporting Risk Service

Travel Management On The ‘Precipice’ Of Better Using Data For Improved Traveler Experience

A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey…

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Posted in Careers Culture Service

‘No Great Answer’ In Search For Corporate Agents

CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised…

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Posted in Culture Suppliers

What’s An ESOP And Why Did A Big Travel Management Company Adopt One?

One of the world’s largest corporate travel agencies, Pennsylvania’s World Travel Inc., before the new year announced it established an employee stock ownership plan. The company…

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Posted in Culture Suppliers

World Travel Inc. Sells To Its Employees

World Travel Inc. established an employee stock ownership plan. A message sent Thursday to customers from chairman James Wells credited World Travel’s employees for the…

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Posted in Distribution Productivity Suppliers

Squabbling Some, Online Booking Tool Providers Address Negative Perception

New York – More than 20 years since their invention, corporate online booking tools don’t generate much respect. Executives with three of them last month…

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Posted in Negotiating Suppliers

New Hotel Cancel Policies Not ‘Fine’ By Customers, But Greater Negotiated Value Offers Silver Lining

The reception to some hotel chains’ new 48-hour cancellation rules has been “perfectly fine,” according to Hilton Worldwide CEO Christopher Nassetta. “Nobody likes incremental restrictions…

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Posted in Distribution

GBTA Takes Airline Distribution Head-On

Boston – Travel management professionals agree that to be effective, new airline distribution programs need to offer at least as much functionality as existing systems…

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