What if airline incentives paid to travel management companies don’t rebound? Former American Airlines head of global sales and distribution strategy Cory Garner thinks carriers should invest some of these dollars in interactions with corporate travelers and personalized fares. Garner argued in a Tuesday post that unstable airline capacity and feeble business traffic leave a lot…
Many in travel can tell a story of a friend or “a friend” who got into legal trouble in a foreign country. Whether more or less serious than a misdemeanor, such entanglements can be hugely disruptive. Travel management companies including First In Service and World Travel Inc. this month partnered with a new firm that…
Along with travelers and budget holders, corporate travel managers hold the keys to business travel industry recovery. Among three companies represented on a Sept. 24 Teleconference call, Anaplan was hardly traveling and iRobot and Jabil were traveling some. Their veteran travel managers found it interesting that their value within the organizations grew even after volumes…
Adelman Travel Group built what it considers a first-of-its-kind self-service travel authorization tool. Called Hot Spot Approvals, the proprietary technology allows clients to assign approvers to particular travelers or establish start and end dates without having to ask the TMC for help. The “intuitive, web-based, simple” system doesn’t rely on traditional hierarchy data, according to…
Job No. 1 for today’s managed travel program is understanding fluid government and supplier policies, and preparing travelers for what they’ll face on the road. Safety aside, crossing state or country borders is challenging, if not impossible, depending on the latest entry and exit rules. No one wants a traveling employee to run into unexpected,…
Ensuring the protection of data about European citizens transferred to the United States just became mildly to a whole lot more complicated. The Court of Justice of the European Union last week invalidated the Privacy Shield framework in use by more than 5,000 companies, including approximately 16 U.S.-based travel management companies. It found that the…
Readers, please note our Disclosure about conflicts of interest at the bottom of this article. The GBTA board of directors asked law firm Polsinelli to review a host of allegations made by current and former staff members against its leadership. Previously undisclosed, the investigation and related claims pile on to what was already a bad…
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