Dee Runyan left her post as president of World Travel Inc. to join Chicago-area travel management company CorpTrav as chief operating officer. The highly regarded TMC executive replaced Mary Batal-Riley who, after a two-year stint as CorpTrav COO, this summer became global travel manager at Baxter International, according to her LinkedIn profile. In her new…
Georgia-based Travel Incorporated expects later this month to publish its voice-response assistant on Amazon’s Alexa Skills store. The product remained in the design stage for nearly two years as the travel management company learned how users interacted. Some other providers that built natural language technology reported tepid interest. It was an interactive storyboard concept that solved…
New York — World Travel Inc. is targeting the end of the first quarter of next year to release a new portal product that gives corporate clients more control to display what they want to travelers and managers. Buyers can configure sites differently by country, and include not only typical travel management applications but also videos…
Corporate travel management companies Adelman and WTMC will use the 30SecondsToFly Claire artificial intelligence/chat service, and World Travel Inc. plans to test the same. Claire offers bookings by natural language processing through SMS, Facebook Messenger, Slack, Skype and web chat. It learns and applies traveler preferences, booking habits and policies. On the agency side, a CRM…
Travel and Transport last month acquired full ownership of the Radius Travel agency network company, buying out India-based minority shareholder Cox & Kings. The transaction followed years of ownership consolidation in the network — most recently to two owners as Radius about two years ago bought shares back from U.K.-based Portman Travel (now Clarity). Omaha, Neb.-based…
A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey results showed how far the profession has to go, there are examples of work underway. Not the first to make this case, the Association of Corporate Travel Executives and BCD…
CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised to see Travel Leaders Group this month create a scholarship program for military veterans. Marxen had a similar idea three years ago that died at the feet of federal bureaucracy,…
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