Corporate travel buyers appreciate the Covid-related information delivered by their travel management companies and tech partners. The problem is, many travelers don't read it and would rather call or email someone. Everyone hopes confusion over travel documentation requirements will wane — if not the prerequisites themselves — but many see the additional care needed to plan and conduct especially international business trips to become a fixture.

Greater reliance on humans could lead to different servicing configurations and, potentially, higher fees for program . . .

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