Sayra Cristancho is an Associate Professor at the Department of Surgery and Scientist at the Centre for Education Research & Innovation at Western University in Canada. Her article is republished here with permission as part of our licensing program. We welcome your comments below.

Many organizations wrestle with how to excel in rapidly changing times. At some point or another, they encounter challenges that force them to modify the ways they do things so they can continue to meet expectations. Some do it better . . .

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