Corporate Airline Relationships
Sept. 14, 2017 at 12 p.m. EDT
There’s rarely a dull moment in the world of airlines. It’s a supplier segment that underwent radical changes in the past decade, from mergers and joint ventures to new business models and all sorts of new approaches on pricing, product and distribution. Some things, though, don’t change. Big airlines want more than their fair share of the market from lucrative corporate accounts. Buyers want favorable pricing, attentive account managers, preferential treatment and whatever comforts and conveniences they can get for their travelers.
We convened an expert panel to discuss how both sides are approaching their relationships in the current environment. It included American Airlines’ managing director for strategic account sales Hank Benedetti, GoldSpring Consulting partner Neil Hammond, Novartis travel and fleet director Kathy Kaden and Microsoft global travel sourcing manager Diane Lundeen Smith.
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