The rise of chat and messaging in travel management operations is not only delivering convenient, new ways to serve the customer. It’s challenging TMCs to rethink servicing configurations, training and service level agreements. TMCs are taking different approaches as they experiment. It’s all a work in progress. Fundamental change for large call centers and veteran agents is challenging, so bigger…
Before starting The Company Dime with David Jonas in 2014, journalist Jay Campbell a decade earlier created travel business newsletter The Beat. In 2006, Jay co-founded Travel Procurement magazine and in 2010 helped integrate them with Business Travel News. He served as BTN's editorial director until 2013. Jay made his travel industry media debut in 1993 at the Air Travel Journal of Boston while earning his undergraduate degree in journalism at Boston University. He would be happy to connect on LinkedIn. He's here at CorporateTravel.social on Mastodon.
